We may use your information for the following purposes on behalf of your health care provider including, but not limited to, those listed below: For purposes of making the Portal available for your use; To allow you and any other users you authorize to coordinate and manage your medical care with your health care providers. We can use your health information and share it with other professionals who are treating you. Here you will see an option under Our Resources titled Feedback. After confirming this, try again after waiting for a few minutes. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. When you click the. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. When you see this error, a problem has occurred with the app loading your data. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. It looks like you are using an outdated version of your internet browser. Just find your QuickPay Code on your billing statement and you're ready to go. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Information we automatically collect from your use of the Portal: When you communicate with us or access the Portal and servers through a browser, application, or other client, our servers automatically collect and record information. Click the desired message in your inbox to read the message. We will make sure the person has this authority and can act for you before we take any action. How do I edit how my contact preferences for different types of notifications? Clicking Feedback will bring you to a survey form where you can leave feedback. We can share health information about you with organ procurement organizations. The Portal does not respond to web browsers' Do Not Track signals. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. This can occur when the data systems are undergoing maintenance. Navigate to your Patient Portal login page. Please try again. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). You understand that Patient Portal provides you with online access to some clinical information about you. How do I register for the Patient Portal? We consider the privacy of your health information to be one of the most important elements in our relationship with you and one we take very seriously. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. All other Portal support requests (e.g. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Select your provider, office location, and your preferred time of day and days of week. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. athenahealth reserves the right to make periodic updates and revisions to this Policy. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. The Portal is not intended for use by anyone outside of the United States. See how we work together to solve healthcares biggest challenges. trouble logging in, password assistance, access to family members information etc.) We are not required to agree to your request, and we may say "no" if it would affect your care. Those Clients include medical groups, practices, hospitals, health systems, and physicians, specialists and staff; We may share your information with third parties that you consent to or direct us to send/receive information to/from; We may share your information with our third party vendors, consultants, agents, and other service providers with whom we contract as a Business Associates under HIPAA to help us provide or improve the Portal. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. What if I dont remember my Patient Portal email? If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. We have to meet many conditions in the law before we can share your information for these purposes. You cannot permanently delete sent or archived messages. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. For iOS devices: athenaPatient requires OS versions 15.x or above. Below you will find answers to commonly asked questions concerning the website. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. You can ask us not to use or share certain health information for treatment, payment, or our operations. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. Urgent matters should not be dealt with via the Patient Portal. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Log In Sign Up If you are new to CHAS Health or don't already have an athenahealth account, sign up today for online access to your health records, labs, test results, and more. Cookies are used for system performance functionality. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. You can complain if you feel we have violated your rights by contacting us using the information on page 1. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. You are using an outdated browser that is not supported on the Patient Portal. This website and Patient Portal contain links to websites operated by other parties. We may also share your information when needed to lessen a serious and imminent threat to health or safety. In case of a medical emergency, call 911. You can access it 24 hours a day, and it will help you with your needs. What is the feedback form, and how do I use it? This feedback form is a one-way communication system. *Please note that this feature will not be available until after December 2022*. Toggle this switch to turn biometric authentication on or off. We will say "yes" unless a law requires us to share that information. For questions on those practices, please consult your healthcare provider/institution. Click on the back arrow to return to the Patient Portal. If you don't agree, don't use the Patient Portal. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. Select your provider and office location. By using Patient Portal, you also consent to all of the terms and conditions described in the Privacy Statement. For urgent matters, call 911. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Find contact information and answers to frequently asked questions here. Why is the athenaPatient app only available to patients of specific customers right now? We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. athenahealth is unable to respond to general support inquiries sent to this email address. usually in ways that contribute to the public good, such as public health and research. that you are authorized to address the patient's billing matters. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Please try again later. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. Select an available appointment from the calendar. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. How do I turn biometric authentication on/off? To do this, you must create a password for your account by clicking the. How do I ask a question about my account balance? Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. After you verify your identity, the Patient Portal home will open. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. It is your responsibility to monitor these messages. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. When you click the. You have the ability to accept or decline cookies. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). Why doesn't anything happen when I click on a medical form? We reserve the right in the future to charge a fee for the use of Patient Portal. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. The patient portal now exists in Spanish. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Once there, you will see an option labeled Linked Portal Accounts. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials.

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