Terms of the deal are not being disclosed. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. Published and reprinted by permission of Houghton Mifflin Harcourt. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). The corporate office phone number is 415-222-8400. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Our business partners include more than 60 teams in MLB, NBA, NHL, MLS and NCAA, plus ESPN, NBC Digital, AEG and Spectra Ticketing & Fan Engagement. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. StubHub is an eBay company (NASDAQ: EBAY). WebStubhub, Inc. operates as an entertainment ticket agency. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Email Address. Does StubHub have live chat? As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Then came the coconut, an event none of us could have predicted. hours. To subscribe, click on the button below and copy the URL into an RSS reader. For more information on StubHub, visitStubHub.comor follow @StubHub onTwitter,FacebookandInstagramorYouTube.com/StubHub. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. Singh Cassidy will be based in StubHubs San Francisco headquarters. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. At StubHub, our mission is simple: help fans find fun. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. StubHub is the largest ticket marketplace in the world and enables fans to Surviving wasnt easy. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. The Company offers tickets for live sports, music, and theatre events. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Choose Possibility: Take Risks and Thrive (Even When You Fail). Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Enjoying This Built In Excerpt? WebStubHub uses 5 email formats: 1. first_initial last@stubhub.com (88.9%). These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. His digital chapbook, The Internet, was also published in TL;DR Magazine. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. WebStubHub has 21 current employee profiles, including Founder Eric Baker. Come join us to plan your next live event experience! Read on to get the help you need to contact StubHub. Copyright 2021 by Sukhinder Singh Cassidy. Enjoying This Built In Excerpt? Open our virtual assistant, click on "Contact I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Cons Contacting StubHub While StubHub does not offer live chat, they do have a phone StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. Thanks for your message we aim to get back to you within 24 hours. San Francisco, CA 94105 USA. Lots of answers to questions are in our FAQ. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). StubHub gets a lot activity from users on Facebook than it does on Twitter. Our RSS feed includes all eBay news articles published on this website. Ticketbis makes it easy for users to attend events all over the world. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. All Rights Reserved. WebWelcome to StubHub Support Support Home / Getting paid Browse by Category Delivering tickets Getting paid Getting paid for your StubHub sale Direct deposit bank info is wrong Updating your default payment method to sell tickets Ways to get paid when selling tickets on StubHub How to see your payment history Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. With this acquisition, StubHub will grow its presence across Latin America and Europe and expand into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. Fax Number: 1 These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. Every order is 100% guaranteed. Joel Santirso Senior Product Manager. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. Olivier Ropars Vice President & CMO. customersupportuk@stubhub.co.uk. How do I get my tickets back if they didn't sell? "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. The Company offers tickets for live sports, music, and theatre events. To provide a deeper support system beyond grants, we lend our Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. WebOUR PARTNERS. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. My Secret to the Success of Amazon? She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Founder oftheBoardlist, Former President ofStubHub at. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Open our virtual assistant, click on "Contact form" and let us know how we can help you. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Restrictions apply. I live in Singapore where the StubHub app is not avail. Arnaud Collin Global Head of Marketing. Londons Investment Appeal Is Unraveling as Arm Heads to the US, UN report: Modern weapons being smuggled to Haiti from US, British Parents Turn to Home Equity to Help Young Buy Property, Japanese Unions Seek Biggest Pay Rise in 25 Years for Workers, Sorry, Fed, Most US Mortgage Rates Were Locked In During Pandemic Lows, Federal Grants Aim to Reconnect Communities Divided by Highways, Amazon Is Closing Its Cashierless Stores in NYC, San Francisco and Seattle, China E-Commerce Giant JD Set for $1.4 Billion Discount Spree, In Blacklisting Inspur, US Targets Partner Used by Intel and IBM, OpenAI Rival Stable Diffusion Maker Seeks to Raise Funds at $4 Billion Valuation, Between Rounds of Golf, Trumps Searching for the Perfect DeSantis Diss, Your Saturday UK Briefing: Sunak Chalks Up a Win as the Budget Looms, Harrods Shrugs Off Recession Fears as Rich Get Richer, FT Says, Wealthy NYC Family Feuds Over $258 Million Madison Avenue Sale, Tom Sizemore, 'Saving Private Ryan' Actor, Dies at 61, The Exhibit Reality TV Show PittingArtist Against ArtistIs No Masterpiece. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. Oscar Ferruz Director of Supply, Primary and Operations. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. How do I contact? A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. How do I ask Stub Hub to list an event for which I have tickets? Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. This was not just bigit was unprecedented. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. 2697 Lakeville Rd. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. It is the tech industrys definitive destination for sharing compelling, first-person accounts of problem-solving on the road to innovation. If a crisis like this had hit us earlier, wed have been in better shape to weather it. In 2017, eBay enabled $88 billion of gross merchandise volume. 199 Fremont Street, Floor 4. Join the list. Enjoy! Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". WebSend us a message. Buy Sukhinders Book! You should not rely on any forward-looking statements. 1 if you bought tickets and you have a problem with them. 1412 Broadway, New York, 10018, USA. It provides services for buyers and sellers of tickets for sports, concerts, theater, and other live entertainment events. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. This article was co-authored by wikiHow staff writer, Eric McClure. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Call 1-866-788-2482. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to 4 if you have questions about listing tickets. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. 3 if you sold tickets already and have an issue. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. She has a successful track record scaling and growing businesses internationally. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email This article was co-authored by wikiHow staff writer. 2 if you have questions about buying tickets. You can find a list of commonly asked questions for StubHub users online on, Looking for a deal for a future concert? Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Check your order confirmation email for StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. stubhub inc. We'll do our best to get back to you in the next 24 Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. Suite 1 Avon, NY 14414. info@quicklees.com She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. Founded in 2,000 and with presence in over 40 Our RSS feed includes all eBay news articles published on this website. Give us a call if you need help with something urgent. Search through past posts using the search bar at the top of the forum page. Alternatively, All rights reserved. Built In is the online community for startups and tech companies. Find startup jobs, tech news and events. wikiHow is where trusted research and expert knowledge come together. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Being OK With Spectacular Failure. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com. By signing up you are agreeing to receive emails according to our privacy policy. Pro tip: Each number appears to go to a different department. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. StubHub was a brand I knew and loved. I ordered tickets but can't view them online even with the access code. We use cookies to make wikiHow great. In 2018 and 2019, eBay faced mounting pressure from shareholders. If you buy through links on our site, we may earn a commission. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are.

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